Support for software from proLogistik
Software support
For us, cooperation does not end with acceptance. We understand our job not only as a software and hardware manufacturer, but are also available to you as a competent contact partner. With us, you can reach experienced employees who will provide you with expert assistance.
With the help of our web-based service ticket system, no customer concern is lost. No matter whether you reach us by mail, phone or via our service portal on the web. Your request is only completed for us when we have found a solution together. Only qualified personnel from the fields of software and application development work in our support. This enables us to ensure a high level of consulting quality that goes far beyond the usual support service. We also offer real-time support – via a client, our employee can connect to your system and provide you with targeted assistance.
Building Blocks Software Support
The software support of proLogistik comprises the three modules software maintenance, database maintenance and server maintenance. We can design all maintenance contracts according to your individual requirements and thus offer you customized support. When concluding a software maintenance contract, we take over the support of our delivered system software as well as the associated user software.
- Troubleshooting in the installed
Release - Performance monitoring
- Active database maintenance
- Updates
- Releases
- Patches
- Activation through hotline
- Recovery Service
Lifecycle Support
For smaller software enhancements in your existing program we are available with our lifecycle support. This allows us to offer you the service of last-minute changes and to maintain a mutual, cooperative partnership.
You can reach our lifecycle support via our service hotline, which connects you with our competent lifecycle team.
We test each warehouse management software ourselves in advance in our in-house warehouse in order to subject all functionalities to a permanent test. In this way, both the technology and the support are sustainably optimized.
Your personal contact persons
Questions, requests or suggestions?
Give us a call or write us a message. We look forward to seeing you.